Terms and Conditions

Rezervacije

Rezervacija je važeća od datuma kada je izvršeno plaćanje predujma ili rezervacijske naknade i važi do 24:00 sati na dan dolaska u hotel.

Rezervacije se mogu vršiti elektronskim putem preko naše web stranice, telefonski ili e-mailom. Kupcem se smatra svaka osoba koja elektronski naruči uslugu smještaja, popuni tražene podatke i izvrši plaćanje.

Plaćanje

Naručene usluge plaćaju se online kreditnim karticama: Mastercard, Maestro ili Visa. Sve cijene su izražene u BAM (bosanska konvertibilna marka) s uključenim PDV-om.

Hotel zadržava pravo da traži predujam ili punu uplatu unaprijed, ovisno o vrsti rezervacije i sezoni.

Otkazivanje rezervacije

Rezervacija se može otkazati pisano, e-mailom ili faksom najkasnije 30 dana prije dolaska, odnosno prije korištenja naručenih i rezerviranih usluga. Hotel zadržava pravo zadržati iznos od 200,00 BAM po sobi za troškove rezervacije.

U slučaju da se rezervacija koja je plaćena u punom iznosu otkaže u periodu od 1-30 dana prije dolaska, hotel nema obavezu vratiti 30% uplaćenog iznosa, osim u slučaju bolesti ili vis maior.

U slučaju da se gost ne pojavi (no show), hotel zadržava 100% uplaćenog predujma ili rezervacijske naknade.

Prijava i odjava

Prijava je moguća od 14:00 sati, a odjava do 12:00 sati. U slučaju ranijeg dolaska ili kasnije odjave, mogu se naplatiti dodatni troškovi.

Reklamacije

Hotel se obvezuje pružiti usluge koje odgovaraju standardima i opisu navedenom na web stranici. U slučaju reklamacije, gost je dužan odmah kontaktirati recepciju radi rješavanja problema.

Reservations

The reservation is valid from the date the advanced payment or the reservation fee is paid and kept until 24:00 hrs at the day of arrival to the hotel.

Reservations can be made electronically through our website, by phone, or by email. A customer is considered anyone who electronically orders accommodation services, fills in the required information, and makes payment.

Payment

Ordered services are paid online with credit cards: Mastercard, Maestro, or Visa. All prices are expressed in BAM (Bosnia and Herzegovina Convertible Mark) including VAT.

The hotel reserves the right to request advance payment or full payment in advance, depending on the type of reservation and season.

Cancellation Conditions

The reservation can be cancelled in writing, by e-mail or by fax 30 days prior arrival latest i.e. before using the ordered and reserved services. The hotel reserves the right to keep the amount of 200.00 BAM per room for reservation expenses.

In case the reservation prepaid in full amount is cancelled within 1-30 days prior arrival i.e. before using the ordered and reserved services, the hotel has no obligation to return 30% of the prepaid amount, the exception being illness or vis maior.

In case of no show the hotel keeps 100% of the prepaid advanced payment or reservation fee.

Check-in and Check-out

Check-in is available from 2:00 PM and check-out until 12:00 PM. In case of early arrival or late departure, additional charges may apply.

Complaints

The hotel undertakes to provide services that meet the standards and description stated on the website. In case of complaints, guests are required to immediately contact reception for problem resolution.